IT MAKES SENSE.

When you outsource your IT, you eliminate the costs associated with hiring an employee, such as management oversight, training, health insurance, employment taxes, retirement plans, etc. There are more benefits than simply improving your bottom line though. With Proxona‘s Managed Services, you gain access to exceptional capabilities and experienced professionals. Plus, we make friends.

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Of The Time, We Are Available For Your Business
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Guarantee That We Deliver What We Promise
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Less Costly Than Hiring A Full-Time IT Professional

Latest & Greatest

We maintain the latest and greatest technologies, ensuring that your business has access to this functionality as soon as we do.

True
Flexibility

Scale up or down based on your needs. Our solutions are designed to move freely between them allowing you to upgrade when the need arises.

Most
Secure

We ensure that your confidential data remains confidential – free of threats, risk, and breaches. Security is our top priority.

CONSIDER IT DONE.

Proxona employs seasoned, certified IT professionals whose main goals are accessibility and best in class support for your business. We take care of your IT needs so you can focus on what you’re good at. You are in excellent hands.

SERVICE LEVELS.

Every company wants to secure its operations. This need determines what level of service, the service level, would be needed. Proxona offers a choice of three levels of service, including; Basic, Business, and Enterprise. Optionally, if a company needs a more customized solution to meet increased requirements or demands, Proxona will work to jointly establish a Service Level Agreement (SLA) with an extended interpretation.

BASIC:

A Basic SLA is appropriate when a customer has an ICT environment, which is rarely modified and/or is not critical to the business. If the ICT environment is in error, this situation is not a direct threat to the business. The Service Level Agreement includes the work to guarantee the basic availability of applications and systems. In this case, Proxona performs only the corrective actions and preventive actions that guarantee the service levels. On request of the customer, changes will be executed.

Incident and change reporting provided monthly.

BUSINESS:

The Business SLA is designed for business applications and systems that have an important role in a company. Prolonged outage is a threat to the continuity of the business. Proxona performs corrective, adaptive, and preventative activities to optimize availability. On request of the customer, changes will be executed. If support is requested on existing business applications and systems, an intake process will be performed to validate the environment prior to SLA guarantees.

Incident and change reporting provided bi-weekly.

ENTERPRISE:

The Enterprise SLA is designed for business-critical applications and systems. The applications and systems that support primary processes. Outage is a direct threat to the continuity of the business and should therefore be avoided. Proxona acts in a proactive manner, ensuring the availability and performance of applications and/or systems optimization. Conditioning, accessibility, and availability are continuously monitored. On request of the customer, changes will be executed.

Incident and change reporting provided weekly.

SERVICE LEVEL MANAGEMENT.

Service level management monitors the quality of ICT services and customer relationships. This is performed by:

Continuous tuning, monitoring, and reporting on the services provided.

Taking corrective measures in the case of lagging quality.

Advising on any possible changes in the ICT services of the Service Level Agreement (SLA).

IT SUPPORT FOR BUSINESS.

The reasons why companies outsource their IT are plentiful. According to the Outsourcing Institute’s Outsourcing Index 2000, here are the top reasons:

Reduce and control operating costs.
When you outsource, you eliminate the costs associated with hiring an employee, such as management oversight, training, insurance, taxes, retirement plans etc.
Improve company focus.
It is neither practical, nor possible to be a jack of all trades. Outsourcing lets you focus on your core competencies while another company focuses on theirs.
Make capital funds available.
By outsourcing non-core business functions, you can spend your capital funds on items that are directly related to your product or your customers.
Resources are not available internally.
Maybe you don’t have anyone in your company who can manage your IT needs, and hiring a new employee is not in the budget. Outsourcing can be a feasible alternative, both for the interim and for the long-term.
Maximize restructuring benefits.
When you are restructuring your company to improve costs, quality, service, or speed, your non-core business functions may get pushed aside. They still need to be handled and outsourcing is an optimal way to do this.
Function difficult to manage or out of control.
This is definitely a scenario when outsourcing to experts can make a big difference. Leave it to the professionals to get you back on track and handle difficult situations that would otherwise pull you away from your core business.
Free internal resources for other purposes.
You may have someone in your office that is pretty good with computers, but most likely these were not the jobs he or she was hired to do. If they are spending time taking care of these things, who is doing what they were hired to do? Outsourcing allows you to retain employees for their highest and best use.
Gain access to exceptional capabilities.
Your return on investment is so much greater when you outsource information technology to a firm that specializes in the areas you need. Instead of just the knowledge of one person, you benefit from the collective experience of a certified team of IT professionals who do this work every day.
Reduce risk.
Keeping up with technology required to run your business is expensive and time consuming. Because professional outsourced IT providers work with multiple clients and need to keep up on industry best practices, they know what is right and what is not. This kind of knowledge and experience dramatically reduces your risk.

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Make IT Possible